Last updated 3 September 2026
What you pay Uber, Ola, Rapido, inDrive, an auto driver, a bus conductor or anyone else is not paid to us and we cannot refund it. Those refunds follow that operator's own policy, and every licensed operator is required to have a grievance channel. Tell us anyway and we will point you to the right place.
Cab fares on JRNIcity are labelled estimates because no ride-hailing company publishes fares to comparison services. If an operator charges more than we estimated, that is the operator's price and not a refundable event. Please report the real fare in the app — it corrects the estimate for everyone, which is the most useful thing you can do with the complaint.
The Pune auto tariff rose on 1 September 2026 and meters are being recalibrated until 28 February. During this period some autos still charge the older rate from a printed chart. If you were charged less than we showed, that is why. If you believe you were charged more than the notified tariff, that is a matter for the Regional Transport Office, and we will help you find the right office.
Email kanakindiass@gmail.com or use our contact page. We reply within 2 working days.